New Reminders and Better Phone and SMS Scheduling

Phone Notification of Order Confirmation Buyers already receive an email (and sms if they provide a mobile number) when their order is confirmed and can track order status online. Now buyers without sms will receive a phone call when their order is confirmed if the confirmation occurs close to appointment time. This makes sure that if email is delayed, or if the buyer doesn’t check it, they will... read more

Automatic Phone Calls to Sellers

Continuing with a trend of new features enabled by Twilio, we’ve added automatic order confirmation calls.  BoxCycle doesn’t allow buyers to pickup boxes right after placing an order; the seller needs to confirm box availability and select the final appointment time before the buyer is provided with the pickup location (see How It Works).  So effective communication with sellers is crucial. We... read more

Anonymous Connect: Direct Contact Between Buyers and Sellers

Managing communication between parties is one of the challenges of creating a low-hassle marketplace.  For sale of low-value items like used boxes to be worthwhile to sellers, transactions need to take a minimal amount of time and aggravation. Direct communication can significantly increase the transaction burden for a number of reasons including: Unnecessary communication as people reconfirm information... read more

Notifications by Text Messaging

We now offer notification options by text message along with email, fax, and phone. Text messaging has a number of advantages over email, especially for time-sensitive communication.  Text messages are typically delivered faster than email.  They are also read sooner, since most people carry their cell phones at all times and not everyone has constant access to email.  Finally, they do not suffer from... read more